Política de privacidade e Cookies

Política de privacidade

Who is responsible for your personal information?

This Privacy Policy applies to the personal information passed by you. References to “Avon”, “us”, “we” or “our” in this Privacy Policy mean Medil Cosméticos, Avon’s exclusive distributor in Angola. Where your personal information is passed to us, we will be a controller of your personal information in any scenario where we determine the means and purposes of processing of such information.

Personal information we collect about you

When using the term “personal information” in this Privacy Statement, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We obtain this information either directly from you. We may collect the following personal information about you:

• Your name and contact details (title, surname, first name, any other name(s), postal address, email address, telephone numbers).
• Your date of birth.
• The communications you exchange with us (for example, your emails, calls, or posts and messages on social media).
• Information about how you use our website or our mobile app.
• Information on how you use our website, using cookies or similar identifiers. Cookies are small pieces of information stored by your browser on your computer’s hard drive. They enable you to navigate on our website and allow us to provide features, such as keeping you logged in to our website; they also allow us to assess the website so we can improve it, and provide us with information for marketing purposes. For more information on how we use cookies and how you can remove them, read our Cookie Policy.
• Identifiers such as your computer’s IP address or your mobile’s address.

If you choose to click through to third party websites via our website, third parties may collect information about your use of our website, using certain technologies available to them, for example cookies. Similarly, where you choose to interact with Avon content on social media, third parties may collect information about these interactions. Information collected by these third party services is governed by the privacy policies of those third parties. Where you are directed to a third party’s website by Avon, Avon is only responsible for the processing of your personal information by that third party, where the third party is processing your personal data on instructions from Avon.

How and why we use the personal information that we collect?

We use your personal information for the following purposes:

• To inform you about our products and offers that you may like. If you have signed up to our Newsletter or purchased from us previously, we may send you email, instant message and/or SMS communications or call you about our products and offers. Such marketing communications are sent on the basis of your consent, which you can withdraw at any time by contacting us as set out below. We may use the information we have about you (including your purchasing history) to build a profile about your preferences, and to send you products and offers tailored to you. You may also see advertising related to Avon products across the web on the basis of the information we hold about you. This is to meet our legitimate business interests in marketing our products effectively. If you do not want to receive marketing communications (e.g. emails) from us, please contact us. Where you interact with Avon by posting or messaging on social media, we may use personal information included in social media posts for this purpose.
• To improve our services, fulfil our administrative purposes and protect our business interests. The business purposes for which we will use your personal information include accounting, billing, security and legal purposes (including to investigate complaints or claims, and to administer the Avon product guarantee and any other rights to return products), statistical and marketing analysis, systems testing, maintenance and development. This will include the use of your personal information to comply with our legal obligations, for example, our obligation to maintain records for tax and audit purposes. Where there is no specific legal obligation we are required to meet, we process this personal information to meet our legitimate interests in managing our business and keeping our records accurate and up to date.
• To allow your participation in product reviews. We process this information on the basis of our legitimate interest to improve our product offering. If you choose to participate, the processing of the information relating to your participation and review is carried out on the basis of your consent, which you can withdraw at any time by contacting us.

If you object to the use of your personal information to fulfil any of the purposes set out above, please contact us. Whilst your decision to provide your personal information to Avon is generally voluntary, if you do not provide certain information Avon may not be able to accomplish some of the purposes outlined in this Privacy Policy. For example, we may not be able to post products to you without knowing your postal address.

How we may share or transfer the data we collect?

We may share your personal information with:

• Avon Representatives, Avon Sales Leaders and Avon Zone Managers.
• Other Avon group companies (for a list of these companies see https://www.avonworldwide.com/countries).
• Suppliers providing services to us in order to help us run our business and improve our services and your customer experience.
• An acquiring party, service providers or other third parties in connection with the consideration, negotiation, or completion of a transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
• Government authorities.

This sharing will be for the purposes set out above (including the engagement of third party service providers, who may act as controllers of your personal information) or to comply with specific legal obligations to which we are subject.

How long we keep your personal information?

We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected. Order processing information will be kept by Avon for 10 years or until tax audit close, whichever is later. Avon may use your personal information while you are active with Avon. In deciding how long to keep personal information after you cease to be active with Avon, we take into account any ongoing obligations we may have (e.g. to store the information for accounting purposes) or the length of time given to commence or defend any legal claims. If you would like more specific timescales please contact us, and we will provide them where we can. We will stop processing your data for direct marketing, including profiling activities, if you object to such processing of your data or if you withdraw your consent to processing, where your consent has previously been obtained.

Your rights

You have a right to request access to the personal information that we hold about you and to have any inaccurate personal information we hold about you rectified. You may also have the right to restrict the processing of your personal information, to port your personal information to another controller or to have your personal information erased.

If you have an issue or complaint about how we handle your personal information, please contact us. In the event we are unable to resolve the issue to your satisfaction, then you have the right to contact your local data privacy supervisory authority.

Adicionaritional information for prospective Representatives

Where you provide your personal information to Avon or an Avon Sales Leader for the purposes of enquiring about becoming an Avon Representative, your personal information may be shared with Avon or an Avon Sales Leader solely for the purpose of contacting you to discuss becoming an Avon Representative. This may be by via electronic means, including email, telephone, SMS, MMS and social media. If you do not become an Avon Representative your personal information will be deleted by Avon within 90 days of your last contact with us.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. We will publish any new version of this Privacy Policy on our website. Please take a look at the “last updated” legend at the bottom of this page to see when this Privacy Policy was last revised.

 

Cookies

This Cookie Policy describes the different types of cookies that may be used in connection with the website from which you are accessing this Cookie Policy (the “Site”), and how you can manage them.

What is a cookie?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They may be set by the website owner or a third party. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use and navigation of a website more convenient. Some cookies, known as ‘session cookies’, expire at the end of your browser session. Other cookies, known as ‘persistent cookies’, are stored on your computer or mobile device between browser sessions.

What cookies do we use?

Below we list the different types of cookies that may be used on the Site. Cookies can be categorised into 4 main types.

• Strictly Necessary Cookies. These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested.
• Performance Cookies. These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to improve how the Site works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person.
• Functionality Cookies. These cookies allow the Site to remember choices you make when using the Site. Such cookies enable us to provide enhanced, more personal features, for example, they can remember your marketing preferences, such as opting in or out of marketing emails. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Site that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
• Targeting or Advertising Cookies. We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognise a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Note that to the extent information collected through cookies constitutes personal information, the provisions in our Privacy Policy apply and complement this Cookie Policy.

How do I manage cookies?

You may refuse or accept cookies from the Site at any time by activating the setting on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to the following site, which is not affiliated with Avon, http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

Changes to this Cookie Policy

We may change this Cookie Policy at any time. Please take a look at the “last updated” legend at the bottom of this page to see when this Cookie Policy was last revised. Any changes to this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

Last updated: 14th February 2021